CLINIC POLICIES

To ensure that every guest has a great experience, we ask that the following spa etiquette & policies please be observed:

CANCELLATION POLICY

Skin by D requires 24 hour advanced notice in order to cancel any service with no charge. Scheduled treatments are exclusively reserved for you (we do not double-book) and a minimum of 24 hours is required to fill your appointment time. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. Any changes or cancellations made after the 24 hour window are subject to 100% charge for each service. Because of this policy, a valid credit card number is required at time of booking. This policy also applies to gift card and certificate holders.

PRE APPOINTMENT HEALTH CHECK

Your health and safety is important to us. Prior to each appointment both the guest and therapist will complete a health check including a temperature check. If it is determined that either have/had signs of illness or a temp over 100.4 (CDC guidelines), the appointment will be cancelled until a doctors clearance can be furnished. The cancellation policy does not apply to failed health checks.

DISINFECTION AND SANITATION

Darcy Debernarde of Skin by D is certified in Bloodborne Pathogens (infection control) and instructs other industry professionals in it. Inhibiting the spread of disease in the spa environment is a regular practice at Skin by D. We use hospital grade disinfectant to thoroughly disinfect and clean all high- touch surfaces after each treatment, including, but not limited to: all door and cupboard handles; all tools and equipment and all mattress coverings on beds. Bedding will be changed after each appointment. Single use disposable items are used whenever possible. For your protection and to be in compliance with state regulation, your therapist will wear gloves, a mask, face shield and a disposable apron during each treatment .

PAYMENT

We offer several forms of contact free payment: Zelle, Venmo, PayPal, card on file and invoicing. For those that would still prefer to use a physical credit card at time of service, the point-of-sale equipment will be disinfected before and after each transaction.

REFUNDS AND EXCHANGES

In-Store credit or exchange with receipt within 30 days of purchase. All gift cards are non-refundable. Sale items are final and cannot be returned. There are no refunds on services, packages or memberships.

GIFT CERTIFICATES AND GIFT CARDS

Gift Certificates/Cards are non-refundable and not redeemable for cash. All gift certificates/cards must be mentioned prior to making your appointment. Gift certificates must be presented at time of your appointment. Dollar amount gift certificates/cards do not include taxes or gratuity.